You have questions.

The Pet Hero emergency wallet card from 4 Pet Help is designed to ensure your pets are protected even when you can't be there. After you receive your Membership Kit (or print your free wallet card), you will need to create a profile and keep your pet and contact information updated in the My App Dashboard area of the app. In the event of an accident, first responders can scan the card or call our 24/7 toll-free number. When they contact us, we access your profile to view the details and emergency contacts you've provided. We then immediately reach out to the individuals you've listed to ensure your pets are quickly and safely attended to. This service provides peace of mind, knowing that there's always live help available to safeguard your pets at any time.

Certainty. When you use a basic emergency wallet card you have to hope someone answers the call. The only thing worse than you not being there for your pets is no one being there! 4 Pet Help offers live help 24/7. When you join 4 Pet Help you don't have to worry about changed phone numbers, smeared cards or your emergency contacts simply not answering an unknown number. We make it easy for your pets to get help with our toll free phone number and custom QR coded cards. Our team is available 24 hours a day to protect your pets when you can't.

A Pet Hero Emergency Wallet Card is a card you keep in your purse or wallet to alert people that you have unattended pets at home. They are perfect for elderly pet owners, single people living alone or for “just in case” while you are out in this crazy world. The front of the card is bright and eye catching saying your pets are home alone and that your emergency contact information is on the back. The back of the card has simple instructions on how to contact us to report you have been injured. First responders can use the toll free emergency reporting number or use their phone to scan the QR code. This makes the process of getting your pets help more deliberate, expedient and effective. If our Pet Hero ICE Team gets an alert that you are injured then a real human from our team will quickly reach out to verify the information and then contact the emergency contacts you have listed on the My App Dashboard page in your profile. As long as you keep your information updated you can rest assured that we will be there in the event you can't be.

No, it is not required to have a public profile to use our services. You are given the option at signup to have a public or private profile.

Shipping time depends on the state of the world. In a perfect world it will be shipped within 10 business days. You can print a paper copy to keep with you until your card arrives.

Yes, you can keep all your pet’s important data in one place. Multiple caretaker numbers, important medical & vaccination information, and more in one easy to access place. The dashboard to your profile allows you to upload the information you choose and only you decide who gets access to it and when. From your profile dashboard you can add your emergency contacts and upload relevant documents (like a Permission to Treat form provided by your veterinarian). Just click the My Emergency Contact page and answer the questions. Keep your information updated so that we can notify them quickly in the event of an emergency.

Yes, we think every pet should be protected. Sign up for the Free plan to start protecting your pets today. No purchase is required ever. You will need to print the downloaded wallet card and keep it with you.

Our founder has been up and down throughout life. It helps her to sleep at night knowing that no pet owner will ever have to experience what she did. Our Pet Hero gear sales help to pay for our free members.

It is easy to create a 4 Pet Help profile. Once you have created an account you can login and edit your profile at any time right from your dashboard. Upload a profile picture, enter the address for us to ship your membership kit and add your pet/contact information. Hit the chat button with questions and a team member will be happy to help.

From your profile dashboard you can add your pets and upload relevant documents. Just click the My Pets page and answer the questions about your pets. Keep your information updated so that we can help your pets quickly in the event of an emergency.

From your profile dashboard you can add your emergency contacts and upload relevant documents (like a Permission to Treat form provided by your veterinarian). Just click the My Emergency Contact page and answer the questions. Keep your information updated so that we can notify them quickly in the event of an emergency.